209-226-5100
PAYMENT
For new clients, payment in full is due at initial "Meet and Greet". For existing clients, payment can be left at the first visit. For all invoices, you have 15 days to pay your invoice in full. We accept cash, checks, PayPal, Venmo. There is a $30.00 handling fee on returned checks (plus any additional fees that may be incurred).
GENERAL POLICIES
Keys will not be left in your home on the last day. If for some reason you are unexpectedly detained, your pets will be left unattended. Any additional visits required until you return will be charged at the daily rate, and payment for the additional days must be made within 14 days of return.
Frequent clients normally leave a key with me for continued use. Keys will be coded and secured in a safe locked place, and NEVER marked with your name (or pets name), address or phone number.
Frequent clients normally leave a key with me for continued use. Keys will be coded and secured in a safe locked place, and NEVER marked with your name (or pets name), address or phone number.
PLAN BEFORE LEAVING
Leave plenty of pet food, snacks, and enough medication for your pet.
Leave written instructions on feeding times, amount to feed and grooming.
Tell us about your pets favorite hiding places, it’s likes and dislikes.
Make sure your pets are wearing appropriate identification tags.
Let us know if anyone will be entering/visiting your home while you’re away.
Leave vet contact information in case of emergency.
Leave written instructions on feeding times, amount to feed and grooming.
Tell us about your pets favorite hiding places, it’s likes and dislikes.
Make sure your pets are wearing appropriate identification tags.
Let us know if anyone will be entering/visiting your home while you’re away.
Leave vet contact information in case of emergency.
IMPORTANT: NOTIFY US OF YOUR RETURN: Please contact us within two hours of returning home. If we don’t hear from you, and cannot reach you, an additional visit may be necessary to ensure the safety and comfort of your pet(s). This will incur an additional charge.
HOLIDAY FEES
An extra $10.00 per visit holiday charge will be incurred on the following holidays:
- New Year's Eve and Day
- Easter
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving (both Thanksgiving Day and the day after Thanksgiving)
- Christmas (both Christmas Eve and Christmas Day)
- New Year's Eve and Day
- Easter
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving (both Thanksgiving Day and the day after Thanksgiving)
- Christmas (both Christmas Eve and Christmas Day)
REFUNDS & CANCELLATIONS
CANCELLATION POLICIES:
Refunds for cancellations will be:
Cancel 2 weeks in advance of starting date-100%
Cancel 1 week in advance of starting date-75%
Cancel 2 days before starting date - No refund
Holidays - No refund
Cancellation of continuing, daily visits will be credited to the next service period.
We realize things happen and plans need to be changed; however, once we have blocked off time for your
pet, chances are we have turned away other clients. Our policy is to NEVER over book - we will not take on
so many visits that we have to rush from one to the next. We are there to provide the daily care but also to
make sure your pets gets as much playtime, hugs and attention they deserve!
There are no refunds for “early returns” on vacation sits.
GET STARTED NOW! Click here!
Refunds for cancellations will be:
Cancel 2 weeks in advance of starting date-100%
Cancel 1 week in advance of starting date-75%
Cancel 2 days before starting date - No refund
Holidays - No refund
Cancellation of continuing, daily visits will be credited to the next service period.
We realize things happen and plans need to be changed; however, once we have blocked off time for your
pet, chances are we have turned away other clients. Our policy is to NEVER over book - we will not take on
so many visits that we have to rush from one to the next. We are there to provide the daily care but also to
make sure your pets gets as much playtime, hugs and attention they deserve!
There are no refunds for “early returns” on vacation sits.
GET STARTED NOW! Click here!